Remote Encompass Administrator

-Demonstrate a sound working knowledge of Ellie Maes Encompass Banker Loan Origination System (also known as -Encompass by Ellie Mae). Retail Mortgage experience preferred but not required.
-Demonstrate an understanding of the mortgage loan origination process.
-Create and maintain company end user setups, personas and roles under the guidance of the Senior Encompass Administrator.
-Provide support for help desk requests from internal users while troubleshooting issues - accelerating items to Senior Encompass Administrator and Ellie Mae technical support as needed.
-Develop working relationships with support department at Ellie Mae including professional services group, Mavent, and other compliance affiliated service departments. Be familiar with opening cases.
-Demonstrate analytical skills.
-Exhibit meticulous attention to detail.
-Demonstrate an agility to solve problems.
-Good interpersonal skills required for interaction with Loan Officers and Business Units, with an emphasis on remaining steady in all types of circumstances.
-Demonstrate curiosity to learn.
-Ability to learn how to determine and communicate risk of change when analyzing requirements and developing solutions.
-Exhibit dexterity in handling multiple Encompass Help Desk tickets while effectively managing time.
-Ability and willingness to learn interfacing systems to Encompass, and how to troubleshoot those types of issues.
-Demonstrate understanding of all types of Encompass business rules, forms and tools, milestones, personas, roles, and eFolder setup functions, including documents and all condition types.
-Design, document, and implement project solutions by creating/modifying system workflows, Loan Templates, Custom Input Forms, Custom Print Forms, Pipeline Views and Reports for small projects when assigned, under the direction of the Senior Encompass Administrator.
-Basic coding of codebase assemblies within Encompass using VB.Net
-Participate in testing and implementation of Encompass Release upgrades.
-Ensure appropriate company and departmental Change Control and operational procedures are followed for all production-related updates.
-Be clear & precise in representing ticket resolution with documented artifacts.

-Minimum 3 years experience administering Encompass Banker LOS for a medium to large user base (200-499 users). Retail mortgage preferred.
-Working experience of Encompass Administration Settings, including but not limited to: Business Rules, Triggers, Forms, Personas, Workflows, Conditions.
-Ability to read, understand, interpret and change existing business rules, triggers, workflows and processes.
-1+ years understanding and interpreting plugin code
-1+ years VB.Net coding experience on code base assemblies
-Possess a professional emotional intelligence level to be comfortable working with a wide range of stakeholders and functional teams at all levels throughout the organization.
-Ability to communicate clearly, both written and verbally, to diverse levels of team members.
-Innate ability to function in a team environment and embrace its diversity.
-Willing to support release upgrade implementations during non-business hours.
-Willing to support Held Desk operations during non-typical business hours, which may include an occasional holiday, for peak business periods.
-Knowledge of other Ellie Mae products LO Connect, Consumer Connect, Investor Connect
-Achievement of Certified Encompass Administrator status
-Knowledge of the major Mortgage peripheral systems such as Optimal Blue, Consumer Connect, Data Connect, Salesforce CRM

A competitive Compensation package is offered to all employees. Employee Benefits include 3 Medical Plan options; Health Savings Accounts; 100% match on 401(k); Company-provided Short and Long Term Disability coverage; home mortgage loan assistance; voluntary Dental; Vision; Accident and Critical Illness plans; plus, a healthy Paid Time Off program. On-going training and professional development is offered, and encouraged, all within an exceptional working environment.