If you are a Customer Implementation Specialist with experience, please read on!
We seek a team member to join the frontlines making sure our customer remains satisfied after being on-boarded and activated with our platform. We are a successful, fun, energetic startup and need someone who is passionate about making a difference in an organization and making customers happy!
What You Will Be Doing
The primary role of the Customer Implementation Specialist is to engage with new customers to onboard them on our platform and support them during the entire process.
Key Responsibilities:
- Configure the customers application in accordance with the requirements (workflows, ERP integration, &)
- Develop or adapt Groovy scripts, SQL scripts or reports to meet requirements that cannot be addressed via the standard settings of the solution.
- Conduct all project management tasks to ensure schedule, cost, and quality goals are achieved. This includes detailed project management plans, schedules, status reports, roles & responsibilities list, risks, issues, monthly budget forecasts, and project documentation.
- Support customers after go-live to create satisfied and referenceable customers, and ensure 100% retention
What You Need for this Position
- A Bachelors degree is required.
- Three plus years of experience as a project manager including hands-on SaaS implementation projects of significant scope and complexity with project teams consisting of several cross functional individuals (experience should include planning from blueprinting through go live support)
- Knowledge of Accounts Payable
- Sufficient background to understand the technologies and technical issues involved with projects and to anticipate, identify, and manage resolutions of critical obstacles.
- Knowledge of scripting language such as Javascript, Groovy or equivalent.
- Knowledge of web services (HTTP, REST, OAuth, Json, XML, CSV).
- Knowledge of SQL language.
- Excellent interpersonal, oral/written communication and organizational skills.
- Proven ability to conduct polished webinars/web conferences.
- Proven ability to multi-task and establish priorities.
- Ability to work in a start-up mode: dynamic, fast growing, international.
What's In It for You
- Competitive base + performance-based bonuses
- Generous paid time off and paid holidays
- Health, dental & vision insurance for the entire family starting your 1st full month
- Group life insurance
- 401(k) plan
- Awesome work environment (open space, kitchen, free snacks, break room with TV and Wii games, a nice gym, etc.)
- Bi-monthly 'happy hours'
- Amazing quarterly team events and activities
- Great work-life balance
So, if you are a Customer Implementation Specialist with experience, please apply today!
Applicants must be authorized to work in the U.S.
Email me to apply for this position