We are a regional HVAC subcontractor with vans that travel all over the region on a daily basis. We need someone to help coordinate all these efforts serving as a dispatcher and customer service representative as a conduit between our service team and our customers. Typical hours are 7:30 AM - 4:30 PM
What You Will Be Doing
- Schedule technicians for service work on a day to day basis
- Manage maintenance contracts and track their progress to make sure they are being completed
- Maintain customer relationships through following up on service work we complete and ensure customer satisfaction
- Provide resources for technician as they are needed
- Provide some service proposals
- Interact with customers on daily basis to make sure their issues are being addressed
- Directly responsible for computerized dispatching of field labor through all means of communication
- Directly responsible for communication with customers to assure a high degree of satisfaction
- Review with Service Manager, all facets of dispatch function; regarding effectiveness, and customer care and internal communication issues and or dispatch improvement ideas
- Meet weekly with Service Manager to look at jobs in progress
- Track on job labor hours and make any issues known to Service Manager
- Directly responsible for coordinating and scheduling service agreement inspections one to two days in advance where applicable
- Directly responsible for effective communication with technicians and relay technical concerns to Service Manager
- Work with other Service Coordinators in scheduling vehicle maintenance issues
- Directly responsible for providing feedback to the Service Manager regarding service dispatch trends, cost saving opportunities and customer issues
- Directly responsible for developing and maintaining in-depth knowledge of company's service procedures, customer requirements, and dispatch industry trends
- Maintain accurate backlog
- Directly responsible for complying with company standards of conduct and appearance so as to reflect positively on company images
- Stay professional and on task
What You Need for this Position
- High school diploma or equivalent required, college degree preferred.
- Strong communication skills via phone and email is required.
- Customer service/dispatcher experience in an office environment preferred.
- Understanding of Commercial HVAC is a "nice to have"
- Must be able to work in a team setting.
- Must be detail oriented, punctual, able to multi-task effectively, and work in a fast paced environment.
- Computer skills required (Microsoft Office).
- Must supply proof of being fully vaccinated against COVID-19 by your first day of employment.
So, if you are a Customer Service Representative that is good with people and computers we would love to talk , so send us your resume today.
Applicants must be authorized to work in the U.S.
Email me to apply for this position