Client Success Manager (Health Care) - Technical Implementation

1. Based in the Bay Area, we are a non-profit health care company.
2. Opportunity to work on a small team.
3. Opportunity to work remotely, with limited travel to our office!

- Guide new client through the onboarding process
- Provide guidance, training, and ongoing support to new clients to ensure successful implementation
- Document client requirements
- Provide best practices and insights to clients
- Responsible for managing client relationships throughout the entire process
- Responsible for recordkeeping purposes of client records to ensure accuracy
- You will work closely with internal departments to discuss matters of current clients.

**MUST HAVE HEALTH CARE INDUSTRY EXPERIENCE WITH HEALTH PLANS AND PROVIDERS (Aetna, Anthem, UnitedHealth, Blue Shield, Cigna, Humana)**

5+ years of experience:
- In the healthcare industry
- Experience in a client-facing project management role in a B2B SaaS environment
- Ability to coordinate, lead, and facilitate meetings with various clients
- CRM software experience
- Bachelor's Degree in Healthcare, IT, or related field
- Experience in Large Health Plans/Providers (United, Blue Shield of California, Aetna, Anthem, Cigna, Humana)
- Experience with provider directory data

Nice to have:
- Master's Degree
- Knowledge of California healthcare delivery systems, directory data, claims-based data, and network management
- Prior knowledge/experience in Change Management, Business Process, or Program Management
- Prior healthcare experience.
- Expertise and knowledge of various health plans

For your hard work and dedication, you will be rewarded with a competitive base salary, and benefits including but not limited to:
- Competitive Base Salary (Up to $110k base DOE)
- 401K with company match
- Bonus Opportunity
- Remote work with occasional office travel
- Vacation/PTO (20 Days)
- Paid Holidays (10 Days)
- Medical/Dental/Vision benefits