If you are a 100% REMOTE Senior Analytics Engineer with Looker experience, please read on!
We are an award-winning start-up that has successfully unified the enterprise brand experience by disrupting the customer support space. Our SaaS platform has replaced convoluted systems such as Lines and Contact Numbers for standard customer support, through fingerprint, verification, real-time sharing, and effortless in-app texting. The work we have done has appeared in Forbes, Bloomberg, CX Today + more! We have also been recognized for our high level of DE&I and have been awarded in the top 50-women leaders in SaaS!
We are looking for a Sr. Analytics Engineer with 2+ years of experience with Looker, SQL, data warehousing, and building ETL pipelines.
*Bonus points if you have worked in an environment where you have embedded Looker into customer-facing products.
This role will focus on implementing, improving, and maintaining looker across our platform. This will also include developing Looker reports for stakeholders and working to improve ETL pipelines. You will be a member of the Analytics Engineering team and develop/lead training sessions to communicate best practices.
What You Will Be Doing
- Turn customer feedback into actionable recommendations for our data and product team
- Provide proactive support for customer onboarding; i.e. educating new customers about the data model and our dashboards to maximize
adoption and effectiveness of customer-facing data portal
- Develop and maintain a catalog of our data and business processes
- Assist the data and analytics engineering teams with quality assurance tasks related to data representation and accessibility
- Collaborate closely with product, analytics, customer success, and engineering teams to resolve complex issues
- Act as a subject matter expert on our data platform for the Customer Success and Customer Support Engineering team by answering questions,
reviewing our reporting features, and resolving outstanding issues
- Provide input to the Data Architect to design our data warehouse logical and physical schema models
- Assist in the implementation of the data warehouse model designs in DBT
- Provide subject matter expertise in our data stack (AWS/GCP, Snowflake, DBTand Looker)
- Provide technical insight to the team and guide the Data Analytics Engineering team with executing the Master Data Management strategic plan
- Define and drive strong engineering practices and champion a software development mindset within the team
- Participate and share your ideas in technical design and architecture discussions
- Develop your craft and build your expertise in data and analytics systems
What You Need for this Position
- Expert with Looker and SQL
- A passion for mentoring and developing fellow team members
- Experience with analytics platforms and methodologies (data lake, data warehouse, data marts, ETL, data modeling, data governance, etc.)
- Passion for providing services and experiences that exceed expectations
- Experience in a consultancy (plus)
- Data modeling fundamentals including experience with dimensional modeling, 3NF, star and snowflake schemas, etc., and strong application knowledge concepts like normalization, referential integrity, data domains, etc. (Plus)
- Experience with telephony, CRM, or WFM software and customer support technology (Plus)
- Call center or supply chain experience (Plus)
What's In It for You
- Competitive Compensation Package
- Benefits
- Work/Life Balance
- Unlimited PTO!
- Stock Options
- Game nights!
So, if you are a 100% REMOTE Senior Analytics Engineer with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Wendy Warner
This job is open to telecommute candidates.
Applicants must be authorized to work in the U.S.
Email me to apply for this position